FAQ
Do you have any questions about our Vero Ankle braces? We have answered some of the most commonly asked questions on our page. Give it a read now!
What size brace should I get?
Check out our recommended sizing guide here. Our medium size will fit most individuals comfortably, but those with petite feet or thinner ankles may want to consider a small. Individuals of larger stature such as athletes or people with swollen ankles may want to consider a large.
How do I put on the brace?
Should I wear a sock underneath the brace?
Yes, we recommend wearing a sock underneath the Vero Ankle brace. Even though our brace is made of flexible and breathable materials, many patients find it more comfortable to wear a sock underneath. Wearing a sock also prevents chafing during high-performance activities.
Can I wash the ankle brace?
Yes, you can wash the Vero Ankle brace. We recommend that you hand-wash with warm water and mild soap. Rinse well to remove all soap residue. Air dry. Do not expose the device to direct heat or sunlight while drying to prevent damage.
Is your brace sold in stores?
Unfortunately, our brace is not yet sold in stores. We are working hard to make it happen in the near future. You can also ask your physician to carry our product.
The size I want is out of stock, how long until it’s back?
We manufacture our brace in batches based on demand, so we may be out of a certain size for a few weeks. We usually restock all sizes within 2-3 weeks of selling out.
How long should I wear the brace?
The Vero Ankle can be worn for both recovery and maintenance phases post injury. Always consult your physician before wearing the Vero Ankle brace as well as for recommended recovery timelines. Typically a brace can be worn between 8-12 weeks after an acute ankle sprain and indefinitely post recovery.
I have wide feet or ankles. What size should I get?
If you are between sizes and aren’t sure which version to get, we recommend starting by referencing our sizing guide here. If you are still unsure, we recommend sizing up.
Is the VeroAnkle PDAC approved?
Yes, the Vero Ankle is PDAC approved. Our assigned HCPCS code is L1902.
How Do I submit a return or exchange?
Returns & Exchanges Made Easy
Go here then enter your email address and order number. Select the items you want to return or exchange. Once your request is approved, we will send you a return label for your current item and send you a new one if you are exchanging sizes.
You have 30 days after receiving your item to request a return or exchange.
The Ankle Brace must be in new, resell-able, condition and in the original packaging.
I have another question that isn’t listed in your FAQ.
You can submit a question to our support team through the Contact page listed here.
What is our warranty?
Vero Ankle™ products have a limited warranty against defects in materials or workmanship for a period of six months from date of purchase. Before returning a product you believe is defective, please contact Customer Service at support@veroankle.com for a Return Authorization Number. Should the product prove defective after inspection, Vero Ankle™ will replace it at no charge. This warranty is limited to materials and workmanship only, and does not include failure due to wear, incorrect laundering, or improper fitting.
IS THERE A MILITARY DISCOUNT?
Yes, we proudly offer a 20% discount to all active and retired military personnel. Use the code USMilitary20 at checkout. This discount is a small token of our appreciation for your service. Please honor this gesture by only using the code if you are eligible. Thank you!