Do you have any questions about our Vero Ankle braces? We have answered some of the most commonly asked questions on our page. Give it a read now!
What size brace should I get?
Check out our recommended sizing guide here. Our medium size will fit most individuals comfortably, but those with petite feet or thinner ankles may want to consider a small. Individuals of larger stature such as athletes or people with swollen ankles may want to consider a large.
How do I put on the brace?
Should I wear a sock underneath the brace?
Yes, we recommend wearing a sock underneath the Vero Ankle brace. Even though our brace is made of flexible and breathable materials, many patients find it more comfortable to wear a sock underneath. Wearing a sock also prevents chafing during high-performance activities.
Can I wash the ankle brace?
Yes, you can wash the Vero Ankle brace. We recommend that you hand-wash with warm water and mild soap. Rinse well to remove all soap residue. Air dry. Do not expose the device to direct heat or sunlight while drying to prevent damage.
Is your brace sold in stores?
Unfortunately, our brace is not yet sold in stores. We are working hard to make it happen in the near future. You can also ask your physician to carry our product.
The size I want is out of stock, how long until it’s back?
We manufacture our brace in batches based on demand, so we may be out of a certain size for a few weeks. We usually restock all sizes within 2-3 weeks of selling out.
How long should I wear the brace?
The Vero Ankle can be worn for both recovery and maintenance phases post injury. Always consult your physician before wearing the Vero Ankle brace as well as for recommended recovery timelines. Typically a brace can be worn between 8-12 weeks after an acute ankle sprain and indefinitely post recovery.
I have wide feet or ankles. What size should I get?
If you are between sizes and aren’t sure which version to get, we recommend starting by referencing our sizing guide here. If you are still unsure, we recommend sizing up.
Is the VeroAnkle PDAC approved?
Yes, the Vero Ankle is PDAC approved. Our assigned HCPCS code is L1902.
How Do I submit a return or exchange?
For returns or exchanges within the USA login to manage view your order and request a return or exchange,. All Vero Ankle braces can be exchanged or returned within 30 days of receiving them if they are in new, unworn condition and in their original packaging.
Click the profile icon in the store's navigation, login to your account, then request a return or exchange.
1. Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
I have another question that isn’t listed in your FAQ.
You can submit a question to our support team through the Contact page listed here.
What is our warranty?
Vero Ankle™ products have a limited warranty against defects in materials or workmanship for a period of six months from date of purchase. Before returning a product you believe is defective, please contact Customer Service at firstname.lastname@example.org for a Return Authorization Number. Should the product prove defective after inspection, Vero Ankle™ will replace it at no charge. This warranty is limited to materials and workmanship only, and does not include failure due to wear, incorrect laundering, or improper fitting.